Customer Service


  • GP Bikes offers flat rate shipping of $9.99 on orders under $49 and free shipping on orders over $49 within Canada. You may see a penny added to your order- this is to keep the computer happy. We hope you don’t mind.

    Orders shipped to Nunavut, the Northwest Territories and the Yukon may be subject to an extra shipping fee.  If your order will incur an extra shipping fee, we will contact you with the amount after you've placed the order and you can decide if you wish to continue with the order at that point.  We will continue to do everything in our ability to avoid charging shipping fees, or if we must, keep shipping costs charged to you as low as possible.

    We charge a flat rate of $30 on any orders to the United States and any import or brokerage fees the shipment occurs will be the responsibility of the customer.  

    GP Bikes also charges a $50 bulk shipping fee on large items. Examples included, but are not limited to, plows, some ATV Trunks, ramps, ect.

    Entire orders will be shipped together if possible.

    We do not currently ship outside of Canada and the United States.

    Most orders within Canada are shipped via Fedex. We require a signature upon receipt for orders over $250 but don’t worry- if you’re not home when Fedex tries to deliver, they’ll leave a note letting you know to pick it up from your nearest Fedex location. Also you can use the Fedex delivery manager for more convenient delivery. Customers who order online will receive an email with tracking information when your order is processed.  If you are purchasing in-store and would like this same service, please provide your email address to the person taking your order.

    Using the Fedex Express Economy shipping method, orders usually take 1 business day for delivery in the GTA, 1-2 business days within the rest of Ontario and Quebec, 3-4 business days to the rest of Canada. If you are in need of faster shipping service, please call or email to discuss options. We will do our best to accommodate your request.

    We will do our best to accommodate you.  You can contact us by email here

  • It's the most wonderful time of the year!

    If you are starting your Christmas shopping but don't know what size or colour to get, no problem! Our return policy is extended to January 14, 2023 to ensure all your gifts end up perfect!

    GP Bikes accepts returns or exchanges on new, unused product within 30 days of receipt. If an item was back-ordered, this 30-day period starts from the time that you receive the item. Refunds will be made in the same manner the payment was originally taken.

    To ensure that your item is not refused, make sure it is new, unused and has all the original packaging. If returning boots, helmets or other items that already come in a box, be sure to package them in an external shipping box as we can't sell an item to someone else if the product packaging has been ruined with shipping information. 

    Most of the items we currently offer online are not subject to a restocking fee. If an item is special ordered or electronics, they may be subjected to a restocking fee.

    Bike specific parts are subject to a 20% restocking fee except in the case of defects or misinformation regarding fitment.

    Seat Concepts is made to order. As such, once the orders have been made, they cannot be canceled.

    Returns will also not be accepted except in the case of a defect, in which case we will work with Seat Concepts to provide an acceptable solution.

    Please fill out a form for a return or exchange of a new or unused product. We include a return label with all shipped orders which you are welcome to use to ship your item back to us. Make sure you've filled out our online return form and received an RMA number which you need to write on the outside of the box. If you use our return label, we will either bill you $7 plus tax (in the case of an exchange) or we'll deduct $7 plus tax from the amount of your refund (in the case of a return).

    Items that incur a bulky shipping fee are not eligible for the $7 return label. If you need to return an item that incurred a bulky shipping fee, it is your responsibility to cover the cost of return back to GP Bikes. We would be happy to give you a quote for shipping to use one of our return labels but it would be more than $7.

    Please note that return shipping labels cannot be generated for cross border shipments and the $7 return shipping fee does not apply to cross border returns either.

    You are welcome to return or exchange your online order in-store but be aware that refunds can take an extra day as the refund will still have to be done through our online department.

    If we have gotten your order wrong in any way, please contact us so that we can make it right. We will do everything we can to fix the issue as quickly as possible.

  • We do our very best to keep our website fresh and up-to-date however, item availability changes very quickly and sometimes items will be ordered that are backordered or even discontinued. If this happens, we will contact you as soon as possible to let you know this and always try to present similar options for you to choose from. You are not obligated to wait for an item if it is backordered- you are always eligible for a full refund.

  • Not all items that are available online are stocked in our store on an ongoing basis. If you have seen something online that you wish to see in-store, we recommend that you call ahead to see if we have the item and to make arrangements to order it in if we don’t. Most items can be ordered in within one - two business days. If you are placing your order online and we know it is going to take longer than 3 business days to get it out to you, we will let you know so you can decide whether you’re able to wait. We have a HUGE selection of stock available in store however, and whenever possible, we do our best to ship same day.

    Seat Concepts

    This product is made to order. As such, there is a lead time of approximately three (3) weeks (fifteen (15) business days). This item can be subject to further delay as per the suppliers, for which GP Bikes cannot be held responsible. 

    Seat Concepts current lead times can be found here:

    Once the orders have been made they cannot be canceled. Returns will also not be accepted except in the case of a defect, in which case we will work with Seat Concepts to provide an acceptable solution.

  • GP Bikes tries very hard to offer our customers the lowest prices around but if something slips by us and you find a lower price advertised by a Canadian competitor, please contact us so we can try to match it. We will gladly help you by email or phone. Please be ready to provide an advertisement or link to where you saw the item in stock. Also don't forget to factor in any extra costs such as shipping when comparing pricing as we will add these costs in when price matching.  

  • Here at GP Bikes we do our best to be as accurate as possible. However, sometimes, things slip through the cracks. GP Bikes does not warrant that product descriptions or other content of the site are accurate, complete, reliable, current, or error-free. If a product offered on our site is not as described, your best course of action is to reach out to let us know of the error so we can correct it and do our best to fix the situation!

    The List Price displayed for products on our website represents the full retail price in CANADIAN DOLLARS listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. If you find it cheaper somewhere, lets us know so we can try to match it for you!

    In the case of divergency between price or description in-store and online, the in-store info will prevail. 

  • We will gladly help you warranty any items that you purchase from GP Bikes. All manufacturers and brands have different warranty processes and policies so timeframes can vary greatly. Please call or email so we can let you know what to do next. Sometimes items are repaired and if they cannot be fixed, we will credit you the amount that you paid for the item. We require a receipt to do any warranty work. If you purchase from us during the year and provide your phone number and name, we will have your receipt on file. If you purchase from us at a show or do not provide your information, it will be your responsibility to hold on to your receipt in case you need warranty.

  • Our New Site is set up for you to use and purchase gift cards now! We have been experiencing some hiccups with older gift cards, so if you experience any issues making a purchase with a gift card online please reach out to the online sale department and we can assist you over the phone.

  • We currently accept Visa, Mastercard, and Amex online and in-store, as well as Paypal online and Interac in store. When ordering online, it is important to make sure that your billing name and address are identical to the name and address that appear on your credit card statement. Orders that are paid by credit card must be shipped to the billing address. If you require that a separate shipping address is used, please pay for your order using Paypal or place it by phone.

    When placing orders by phone, new customers that wish to make purchases over a certain amount will be required to pay with Paypal, certified cheque or email money transfer. We regret the hassle this may cause some customers but do our best to make this process as easy and painless as we can.

  • If we have a Sizing chart available for a product, it will be available through a link on the product page. Please note that sizing charts are proved by the manufacturer and do not guarantee a perfect fit. You can also view all of our Sizing charts on one page through the below button.

  • GP Bikes charges sales taxes based on the location the item is being shipped to (or purchased in, if you are purchasing in our store). No sales taxes are charged on shipments to the United States however, any duties and import charges incurred are the responsibility of the customer. Taxes charged within Canada are as follows:

    Ontario - 13%

    Nova Scotia, Newfoundland and New Brunswick- 15%

    Prince Edward Island - 14%

    Saskatchewan, British Columbia, Manitoba, Quebec, Alberta, Northwest Territories, Nunavut and the Yukon - 5%